All persons visiting Spinnaker Tower do so subject to the following terms and conditions;

• Ticket holders must arrive at Spinnaker Tower advance ticketing desk no more than 10 minutes after the time printed on the ticket, unless otherwise stated in the specific terms and conditions for your experience
• Payments for tickets are non-refundable and tickets may only be changed or replaced at the absolute discretion of Heritage Projects (Portsmouth) Limited (“HPPL”).
• Children under the age of 16 must be accompanied by an adult, aged 18 years or over at all times whilst in the Tower.
• Spinnaker Tower All Day Admission ticket allows you to return to the Tower as many times as you like on the day of your visit. Spinnaker Tower Single Admission Ticket allows a single entry.
• HPPL reserves the right, in its absolute discretion, to refuse entry to any person into the Tower.
• All persons visiting the Tower must pay for admission prior to going up the Tower. Tickets must be retained at all times and submitted for inspection if required by any employee or agent of HPPL.
• To prevent offensive weapons or dangerous articles from being taken up the Tower, all visitors are admitted subject to a condition that, if requested to do so, they will allow themselves and/or their belongings to be searched.
• Smoking is strictly prohibited within all areas of the Tower and the Tower Kitchen and Bar.
• Pets or animals of any nature are expressly prohibited in the Tower itself, except for Working Dogs, which must have clear signage.
• No ticket may be resold.
• HPPL will use its reasonable endeavours to ensure that the Tower is open for use by visitors during normal opening hours. However, HPPL reserves the right, in its absolute discretion, whether for safety reasons, mechanical breakdown or otherwise, and with or without prior notice, to close the Tower or any part of it. In the event of such closure, HPPL will refund to any visitor whose booking is cancelled, the cost of his or her prepaid ticket, but otherwise shall have no liability whatever, including no liability for travel expenses or any other out of pocket expenses, in respect of closure of part or all of the Tower, or cancellation of any booking.
• Other than liability for death or personal injury resulting from HPPL’s negligence, HPPL, its employees or agents shall not be liable for any loss or damage, direct or indirect, howsoever arising, including without limitation any distress, inconvenience or anxiety caused during the course of any visit undertaken and/or during evacuation from the Tower.
• Spinnaker Tower is operated by Heritage Projects (Portsmouth) Ltd.
• From time to time HPPL or other authorised parties may carry out photography and/or video recording and/or other monitoring on or in the vicinity of the Tower, which may feature visitors. By accepting these terms and conditions, you agree that HPPL or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with HPPL or such authorised party (as the case may be).
• Use of copyrighted images are prohibited, if any imagery is required for promotional activity please put in a written request to our Marketing Department via email.
• From time to time HPPL may sell tickets as a third party agent. Any events/rides/trips/meals or anything else for which such tickets are sold by HPPL (“Third Party Events”) shall be operated in accordance with the terms and conditions of the relevant operator and HPPL shall not be liable to any customer, for any loss or damage which arises out of or in connection with or as a consequence of the operation of any Third Party Event including, but not being limited to, loss of profit, damage to or loss of property or items belonging to the visitor and any personal injury to the passenger (but only so far as such injury is not caused by HPPL’s negligence).
• Some (but not all) types of tickets are available for purchase online through HPPL’s website (www.spinnakertower.co.uk). For the avoidance of doubt, such tickets and products are available in limited quantities and each purchase will be subject to availability.
• These terms and conditions are governed by and shall be construed in accordance with English law, and any claim brought under these conditions shall be subject to the exclusive jurisdiction of the English Law.
• To purchase a ticket that includes carer discounts or privileges, individuals will need to provide proof of carer status. This typically involves documentation that verifies the carer role, such as an official carer ID, certification from a recognised agency, or a letter from a healthcare provider that confirms the caregiving responsibilities. Carers discount only applies to a standard admission ticket and does not apply to any events.
• Due to fire safety procedures, guests with mobility impairments must contact the Spinnaker Tower in advance to ensure no disruption to their visit – 02392 857520

Spinnaker Tower general terms and conditions apply as well as the following experience specific conditions:

• The standard package includes a visit to Spinnaker Tower and High Tea. The menu includes a variety of sandwiches, mini patisseries, scones with cream and jam and unlimited tea and coffee in The Clouds on View Deck 2. For Brunch High Tea the menu includes a selection of breakfast savouries, mini Danish pastries and muffin, fruit pot and mini smoothie and cheese scone with butter plus unlimited tea and coffee in The Clouds on View Deck 2.
• Please inform the team of any food allergies at least seven days before your visit.
• Please ensure that you are on View Deck 2 at your stated reservation time.
• Your table will be available to you for an hour and a half.
• You may enjoy your visit to the Spinnaker Tower, before or after your high tea, subject to opening hours.
• Your high tea will take place in The Clouds on View Deck 2.
• The Spinnaker Tower cannot guarantee availability for a reserved window seat.
• The Spinnaker Tower reserves the right to amend, alter or cancel this service at any time without notice.
• To amend or cancel your booking, please contact our pre-booked/groups team on 02392 857520 option 2.
• Bookings cancelled within 7 days of the visit date will not receive a refund.
• Bookings cancelled on the day of the visit will be subject to a £15 cancellation charge.
• All bookings are subject to availability and a minimum of 48 hours’ notice.
• Changes made to bookings within 48 hours will be subject to an administration charge
• If you fail to arrive for your booking, the full cost of the package will be charged.
• In high winds the building is designed to flex approximately 150mm, you may feel this on the view deck.
• No food and beverage is permitted to be brought onto the premises.
• Any alcohol purchased as part of your experience must be consumed on the premises.
• Your table may be released if you do not arrive within 15 minutes of your reservation time.
• Brunch High Tea specific: Your visit to the Spinnaker Tower will take place after your Brunch High Tea. Brunch High Teas are only available to book on Fridays, Saturdays, Sundays and selected dates throughout the year.

Gift Ticket Terms and Conditions

1. Gift vouchers must be purchased online at https://bookings.spinnakertower.co.uk/book/gift-tickets/186 and may not be resold

2. Email delivery
2.1. A pdf gift (e)voucher will be sent as an attachment to your confirmation email for you to send on or print out to give to your recipient. You should receive this immediately and not longer than 1 hour after making a purchase.
2.2 If you have not received an email and it has been more than an hour since placing an order, firstly please check all email folders including the spam folder. If you still do not have the email please contact us.
2.3. We do not take responsibility for email addresses which have been incorrectly submitted, either during the booking process or afterwards. Please check you have entered the correct details on the booking form before submitting the form and forward emails with care. If you believe you have made an error please contact us immediately.
2.4. If you have reason to believe a gift voucher has not reached the desired recipient, please get in touch and let us know. If the voucher has not been used, we will cancel and void the voucher code and issue a new gift voucher.

3. Gift vouchers cannot be returned or refunded or exchanged (except in accordance with your legal rights).

4. Redeeming Gift Vouchers
4.1 All guests making a booking through any payment method, including gift voucher redemption, are also bound by the terms and conditions of booking found at the top of this page.
4.2. This voucher is valid 12 months from the date of issue and cannot be extended beyond the expiry date.
4.3. All gift experience packages, excluding standard Admission Gift Tickets, must pre-book in advance, subject to availability. To redeem your gift voucher please telephone our reservations line on 02392 857520 Monday to Sunday 9:30am-5.00pm, alternatively email our reservations team info@spinnakertower.co.uk. Gift vouchers cannot be redeemed on arrival at the attraction, except standard Admission Gift Tickets. Single vouchers, such as High Tea for two gift vouchers, may be redeemed online on the booking form at https://bookings.spinnakertower.co.uk/booking/redeemvoucher
4.4. You will be asked to quote your unique reference number found on the front of your gift voucher. This is a one-time use code only.
4.5. You do not need to bring a printed gift voucher with you on your visit but you may be asked to confirm the gift voucher code so please ensure you have it available.
4.6. The voucher is valid for the experience stated on the voucher only, it cannot be used for special events or towards purchases in the shop or café.
4.7. This voucher cannot be used in conjunction with any other offer or promotion.
4.8. Gift vouchers cannot be exchanged for cash and are non-transferable.
4.9. This voucher cannot be replaced if lost.
4.10. Cancellation of booking within 48 days of arrival will render the voucher null and void.
4.11. If you fail to arrive for your booking the gift ticket will be redeemed and become null and void
4.12. Please contact our Bookings Team on 02392 857520, if you are experiencing problems arriving for your booking

5. Sky Bar Gift Vouchers

5.1. The voucher can be redeemed against drinks in the Sky Bar only.
5.2. Please present your voucher at point of purchase.

• Bookings for Tower Illumination can be made via the online booking page
• A request is only confirmed once payment is made and/or you have received a written confirmation from Spinnaker Tower.
• Lighting times are not specific & cannot be guaranteed, lights will go on at dusk & stay on until around 11pm.
• Gender Reveal timings are an exception, times can be pre-arranged. We will contact you after our booking to arrange details of the gender & timings.
• You may choose a single static colour, if you require multiple colours or a bespoke design, additional charges will apply. Please speak to a member of the team.
• Any requests made by an organisation or charity must be made by a member of staff & registered charity number is required. Requests on behalf of an organisation or charity will not be considered.
• In the event we experience technical issues and we are unable to fulfil your request, Spinnaker Tower will endeavour to accommodate you on the next available date.
• All PR and Marketing activity around the lighting event is your responsibility.
• Should you wish to discuss your lighting requirements further, please call 023 9285 7520

All Wedding are subject to our standard Event Venue Hire terms and conditions as well as the following wedding specific conditions:

• A £500 deposit is required to secure your date. All deposits are non-refundable.
• Guest numbers and catering requirements must be confirmed 31 days prior to the event.
• Capacities:  Dining: 100    Reception: 200
• No external food or beverages are permitted on to the premises for consumption with the exception of the Wedding Cake.
• Bridal car access can be arranged upon request via an email, we require a minimum of 31 days’ notice and is limited to three vehicles, and this will include any external suppliers and entertainment.

Please see our Group booking details here: Continuum Group Bookings T&Cs

1.1 All abseil bookings are sold subject to these terms and conditions.
1.2 All bookings are identified with a unique reference number which must be quoted in all subsequent correspondence.
1.3 These terms & conditions are important to your visit at the Spinnaker Tower. Please read these terms and conditions carefully prior to purchase and raise any queries. Purchase of any abseil space constitutes acceptance of these terms and conditions on your behalf of any persons for whom you have bought the tickets and you acknowledge and agree that you shall ensure that all persons in your booking are aware of and accept these terms and conditions.
1.4 No booking shall be deemed to be accepted unless accepted in writing (including booking confirmation).
1.5 Full payment must be made three months prior to the abseil date for all private abseil days, failure to do so will lead to the booking being cancelled. All bookings on public days must be paid in full at time of reservation to confirm the abseil space.
1.6 The Spinnaker Tower reserves the right to alter or withdraw any package facility, exhibit, event services or price without notice.
1.7 The Spinnaker Tower operates “public” abseil days which are open to anyone and “private” abseil days which are arranged exclusively for the individual/organisation making the booking.
1.8 During a public abseil day individuals will not be able to promote or raise monies on site at the Spinnaker Tower for any charity that they may be abseiling on behalf of, beyond the wearing of clothing promoting the charitable cause.
1.9 Private abseil days are arranged specifically for one individual or organisation. These can be done during our peak season of April to August or outside of our peak season. Charities will be allowed the option to promote their charity during a private abseil day through the use of banners, collections and volunteers. A full list of participants must be sent to reception@spinnakertower.co.uk 72 hours in advance of the abseil. This list will be used in the event of any cancellations or partial cancellations. Private abseiling days are for up to 40 people unless otherwise arranged.

Your ticket:
2.1 Only persons with a valid booking will be admitted to the Spinnaker Tower.
2.2 Please check your details upon receipt of your confirmation. Mistakes may not always be able to be rectified if not addressed immediately.
2.3 Resale or attempted resale of any booking is grounds for cancellation.
2.4 Tickets cannot be used for competitions, promotions, advertising or hospitality or otherwise for commercial gain without prior written permission by the Spinnaker Tower.
2.5 Failure to adhere to these conditions will render the booking null and void and leave the person whose booking it is unable to have a refund or compensation.
2.6 We reserve the right to cancel any abseil booking which we believe has been made with a view to resell for commercial gain.
2.7 We will permit resale of a booking with a view to having the booking slots used for raising monies for Charity. Tickets may not be resold for more than the face value of £110.
2.8 Public abseil day spaces will be sold at a cost of £110 per person without exception.
2.9 Private Abseil bookings will cost £4400 with a £1200 deposit to be paid initially and the remaining balance is to be paid three months prior to the date of the booking. This booking allows a maximum of 40 participants, with the option to add an additional 5 participants at a cost of £110 per person.

Requirements to abseil:
3 Each climber must be:
3.1 14 years of age or over, anyone under the age of 18 must have a guardian present to sign consent.
3.2 A weight of less than 120kg/18 Stone which is the maximum weight our harnesses can bear.
3.3 If you do not meet these criteria you will not be allowed to abseil
3.4 You may be required to produce proof of age.
3.5 The abseil is not suitable for anyone who is pregnant.

4 Alcohol and substances
4.1 Abseilers must not be under the influence of alcohol or legal or illegal substances which would make it unsafe for them to participate in the abseil or to understand the instructions given by the abseiling contractors.
4.2 You will not be allowed to participate if we suspect you are under the influence of alcohol or legal or illegal substances which we believe would make it unsafe for you to abseil. No refunds will be given in this case.

5 Physical requirements
5.1 Abseiling down the Spinnaker Tower requires physical exertion to complete the descent. You are required to read the details of the abseil before placing your booking and you acknowledge you have been made aware of the activities involved in the abseil.
5.2 You must be capable of taking part in the abseil unaided. You will be responsible for following the instructions given to you during your safety briefing.
5.3 The forces exerted during the abseil may activate or aggravate pre-existing physical injuries, conditions and symptoms of congenial defects and we shall not have liability whatsoever for the activation or aggravation of any such injuries, conditions, symptoms or defects save where they have been caused by our negligence or that of the abseil contractor.
5.4 You are responsible for ensuring that you are in a fit state to participate in the abseil and are able to participate in a manner which will not put at risk your health and safety or the health and safety of bystanders below you and agree that you have made all adults in your booking aware of the same.
5.5 We do not recommend the abseil to anyone with vertigo. We are unable to advise you on medical conditions, so if you are in any doubt as to whether or not you are fit to take part we would advise you to consult with a medical professional.
5.6 It is your responsibility to notify us in advance of placing your booking of any special access requirements you may have, as we may not be able to accommodate all special access requirements if we have not been made aware of them prior to the date of visit, which may result in not being allowed admission without refund. If requested, you agree to provide a certificate of fitness from your General Practitioner or such other medical practitioner as we may reasonably request to confirm you are in a fit state of health to participate in the abseil.
5.7 If you have any conditions or concerns that may impact your ability to safely complete the abseil which you have not notified us of in advance then you should notify us on the day of your visit. We will use reasonable endeavours to make arrangements to facilitate your abseil, however, taking into account your health and safety and of those around you, we reserve the right, without refund, to refuse permission to participate in the abseil if we believe it would jeopardise your health & safety or that of other participants. Guests are requested to address specific access requirements in advance of their booking by contacting reception@spinnakertower.co.uk or phoning 023 92 857520. We will always endeavour to accommodate special access requirements, but due to the nature of abseiling down the Spinnaker Tower and our obligations to health and safety of all our guests, there may be times when we are unable to accommodate your specific needs.

6 Declaration and Waiver:
6.1 You and all members of your party will be required to sign a Declaration and Waiver Form on the day of your visit prior to your abseil. You will be required to sign this on your own behalf.
6.2 An adult/guardian over the age of 18 will be required to sign the declaration for anyone under the age of 18 taking part in the experience. The participant under the age of 18 will need to bring proof of age, by means of either a birth certificate or passport.

7 Arrival time:
7.1 We would ask that you arrive at our group and advanced bookings desk at least 10 minutes prior to your booking. If you arrive after the time of your booking you will not be admitted and not eligible for a refund.

8 The Abseil:
The Weather
8.1 Abseils will take place in all weather conditions other than high winds, lightning, heavy snow or ice or extreme weather conditions which we reasonably believe make it unsafe to participate in the abseil. Refunds will not be issued where the Spinnaker Tower is open and you are dissatisfied with the weather.
8.2 In the event of cancellation due to poor weather conditions the Spinnaker Tower is only liable for refunding the cost of the abseil booking minus the non-refundable charge for cancellations (£30) and not for any other associated costs. This is not applicable to private abseils off peak (September to March).
During the abseil
8.3 You will not be permitted to take any loose items with you on the abseil.
8.4 Long hair must be tied back by an elasticated hair band and not with any item which could cause harm or injury if it were to fall off during the abseil.
8.5 Fancy dress is permitted in certain circumstances. However, all outfits must not be loose/baggy so that they will get caught in the abseil equipment and cause a safety issue. Specifically, no capes and no mankinis may be worn whilst taking part in the abseil.
8.6 You should wear closed toed footwear with flat rubber soles such as trainers, sport and hiking shoes and not leather shoes without grips or shoes with heels. Refusal to wear appropriate footwear will result in you not being allowed to abseil and no refund will be given.
8.7 Participants will be given no longer than 10 minutes to commence their abseil once at the departure point. If another slot is available on the same day we will reschedule the abseil, otherwise it will be cancelled with no refund.

9 Your behaviour:
9.1 Smoking is strictly prohibited within the Spinnaker Tower.
9.2 You will not by your acts or omissions damage or deface the fabric of the building of the Spinnaker Tower, the abseiling equipment used with the abseil, and any equipment provided to you by us.
9.3 You will handle all equipment solely as directed by the abseil contractor, and you will not remove or interfere in any way whatsoever with the equipment after it has been fitted by the abseil contractor. If you wish to make any adjustments to the equipment you must notify the abseil contractor who will be able to assist you.
9.4 You will not cause any nuisance, distress, annoyance, fear or concern to any other Abseilers or visitor to the Spinnaker Tower, by your acts or omissions. Any persons acting in breach of conditions will be immediately ejected from the attraction without refund.
9.5 You may be ejected from the Spinnaker Tower if your behaviour poses or is likely to pose a health and safety risk; affects or may affect the enjoyment of the other Abseilers; affects or may affect the enjoyment of any of our guests; affects or may affect the running of the abseil; is unacceptable; is in breach of the law; is in breach of these terms and conditions; if you use abusive or insulting words and or you appear to be under the influence of drugs/alcohol.
9.6 In case of emergency you must let the abseil contractor take over if necessary.

10 Photography and recording:
10.1 CCTV and film cameras are in operation at the Spinnaker Tower for the security of our guests and to produce souvenir photos and videos. By purchasing a booking and attending the Spinnaker Tower you give your express consent to all CCTV filming and to your photograph being taken and your climb being filmed by us or on our behalf by our contractors and to your actual or simulated likeness being included with any film, photograph, audio and/or audio visual recording.
10.2 You further hereby agree that any footage may be used by us or our contractors in any and all media for any purpose at any time throughout the world including use in commercial distribution or use for commercial or promotional purposes or the display of all such footage within the retail/photography area of the Spinnaker Tower without any compensation to you. Such use may include, without limitation, the production of souvenir photographs and/or video for the purchase by the climbers without payment or compensation to you.
10.3 The copyright of all such footage shall be owned by the Spinnaker Tower and may only be used or reproduced by you if you purchase such footage and only for private and domestic purposes and not for any commercial purposes.
10.4 Only cameras provided by the Spinnaker Tower or those supplied by our nominated contractors will be used as part of the abseil. Abseil participants may not provide their own cameras for use whilst completing the abseil.

11 Refunds and cancellations:
11.1 Abseil bookings are subject to a £30 non-refundable charge for any cancellations three months prior of the abseil for individual slots and £1200 per private day’s abseiling.
11.2 Three months prior to the abseil bookings can be amended or cancelled. Cancellations will exclude the £30 fee for individuals and the £1200 fee for private abseils.
11.3 Within three months of the abseil booking no amendments may be made and cancellations will receive no refund.
11.4 Private abseils booked in our off-peak season (September to March) will have to pay a rescheduling fee of £1750 in the event that their event is cancelled due to the weather. Private abseils during our peak season will be rescheduled, at no extra cost, if there is a cancellation due to the weather.
11.5 We will use reasonable endeavours to ensure that the Spinnaker Tower is open for abseiling on the day of your visit. However, we reserve the right, in our absolute discretion, to close the Spinnaker Tower abseiling whether for safety reasons or otherwise, including, without limitation as a result of extreme weather conditions or other reasons of Force Majeure, and with or without prior notice to close the Spinnaker Tower or any part of it.
11.6 If we close the abseiling other than as a result of your acts or omissions the abseil will be rescheduled to a time which you are able to attend or you will be reimbursed if you are unable to attend a rescheduled time. If you are unable to attend an alternative time we shall have no liability to you whatsoever other than to refund the price paid (excluding the non-refundable deposit) for the booking including, without limitation, no liability for travel or accommodation expenses.
11.7 In order to claim your refund you must contact us within 30 days of the cancelled abseil. Refunds will only be given to the person who originally made the booking.
11.7.1 If a private abseiling day is cancelled or partially cancelled arrangements will be made to reschedule those individuals who did not get chance to abseil. This will be limited to the names of those people due to have abseiled on the date of the cancellation and not by the potential places left at the time of the cancellation. For avoidance of doubt the list of names provided 72 hours in advance of the private abseil will be used to determine who will be rescheduled. Rescheduled private abseil days will be placed onto one day and not split across multiple abseil days. In the event that the rescheduled day is for less than the 40 spaces provided to a charity/organisation the Spinnaker Tower reserves the right to sell the remaining spaces to members of the public at £110 per space. This will be done in such a way as to not diminish from the day.
11.8 Tickets will not be refunded where:
Admission had been refused, you have been ejected and/or the abseil has been closed due to:
(i) Your acts or omissions. (ii) Your failure to adhere to or meet the requirements set out in the terms and conditions. (iii) Breach the terms and conditions or your failure to adhere to the safety rules and policies given to you by our abseil contractors. (iv) You are late for your abseil. (v) You having special access requirements of which you failed to notify us in advance and we are unable to accommodate your requirements on the day of your visit and we reasonably believe that to allow you to participate would jeopardise your health and safety or that of other Abseilers. (vi) You decide you do not wish to participate in the abseil due to the weather, where the Spinnaker Tower is open. (vii) You change your mind about taking part in the abseil once you’ve arrived (viii) Any other grounds where we have previously set out that a refund will not be made.

• Your Annual Pass is valid for one year from the date of purchase.
• Your Annual Pass must be presented along with verifiable photo ID, on arrival each time you visit. Failure to do so will result in a non refundable charge of an ‘on the day’ admission rate.
• Children under 16 must be accompanied by an adult.
• Changes and withdrawal of Annual Pass benefits may be made at any time without notice.
• Annual Pass discount in the gift shop, Spinnaker Kitchen & Bar, on admission for accompanying friends and family and at other Continuum Attractions can only be given at the time of purchase by presenting a valid Annual Pass.
• You can redeem your entry fee against the cost of an Annual Pass up to 28 days after your visit, upon proof of purchase (e.g. original receipt/ticket).
• Annual Passes cannot be used in conjunction with any other offer or discount.
• Annual Passes are non transferable and cannot be sold, loaned or used by any third party. Access may be denied in the event of fraud or misuse of the pass.
• Annual Passes can only be used during normal opening hours and normal days of operation. These hours are subject to change.
• A family Annual Pass is valid for a maximum of four named people (max. two adults, min. one adult). Only one Annual Pass will be issued.
• There will be a £5 administration charge for the replacement of lost or stolen Annual Passes.
• Unlimited visits not valid for special, evening and ticketed events.
• Payments for tickets are non-refundable.

Making a Sky Bar Reservation

• You may only make a Reservation at Sky Bar with us online if you are at least 18 years old and have legal capacity to do so.
• By booking you are deemed to have accepted these terms and agree to be bound by them.
• Your Reservation is not complete and legally binding on us until such time as you have received a confirmation email accepting your Reservation.
• When booking online there is a non-refundable booking fee of £10 per person to make a reservation. 
• Your reservation gives you access to Sky Bar on Clouds Level 2 only.
• There are two sittings, 7.30pm & 9:30pm. You will be required to vacate your seat at the end of your sitting unless there is availability to stay.
• 7.30pm – 9:00pm last orders 8:45pm
• 9:30pm – Midnight, last orders 11:30pm.
• You may cancel a Reservation at any point in time up to 48 hours before the Reservation is due to take place by contacting the Sky Bar directly. Contact details are on you confirmation email.
• Please ensure that you arrive in plenty of time and bring a copy of your email Reservation confirmation.
• We reserve the right to cancel a Reservation, but this of course will be without any liability to you.
• We reserve the right to ‘No Show’ your reservation if you fail to attend your booked time within a reasonable duration, typically 15 minutes, without any prior notice. Please inform us in advance via telephone if you are expecting to arrive later than your booked time.
• You must make sure that all the information you provide to us is true and accurate.
• We will not be liable or responsible for any failure to honour a Reservation where such failure is caused by any act or event beyond our reasonable control. If an even outside of our control takes place that affects our ability to honour a Reservation we will contact you as soon as reasonably possible to notify you & rearrange your reservation.
• Should there be availability, we will accept walk in’s. There is an admission fee of £15 which is non-refundable & non-redeemable against drinks.
• Menu prices are subject to change without prior notice.

100 golden tickets are being hidden around the city on 20th June 2024 to celebrate the 1st Anniversary of Sky Bar at Spinnaker Tower.

• 100 golden tickets are available
• Each ticket entitles the holder to free entry & one free cocktail for themselves and one guest.
• The prize is open to over 18’s only.
• To register your ticket, scan the QR code or visit www.spinnakertower.co.uk/skybar
• Enter the unique number on the bottom of the ticket. The code cannot be used more than once.
• You must redeem ticket before 30th June 2025
• Standard terms & conditions apply.
• Opening days & times may vary, check website at time of booking.

• The full venue hire fee is required in order to secure your booking date, if your date falls within the next 3 months.
• A deposit amount of £500 is required to secure your booking date is your date is beyond the next 3 months, with the remaining payment due in the 3 months prior to you booking date.
• All deposits are non-refundable.
• When you submit a request for a Booking, this does not mean We have accepted your order for a Booking. These Terms will become binding on you and Us when We issue you with a written acceptance of a request for a Booking and We confirm that We can accommodate your request. At that point, a contract will come into existence between you and Us.
• All Bookings have been made subject to your requests but please check your Booking details as timings may have been adjusted to accommodate Booking demands. It is your responsibility to check the accuracy of the details on your Booking as mistakes cannot always be rectified.
• All dates and timings of the Bookings remain provisional until full payment has been received. Once full payment has been received the date and time of your Booking will be confirmed to you. No refunds can be made after the date of a Booking is confirmed.
• These terms and conditions are governed by and shall be construed in accordance with English law, and any claim brought under these conditions shall be subject to the exclusive jurisdiction of the English Law.
• When hiring the venue for a ticketed event, the nature of the event must be clearly understood by the Sales & Events Coordinator/ Hospitality and Events Manager at the time of booking. If the nature of the event is not expressed we reserve the right to withdraw the event.
• Should the event need to be cancelled due to local or national lockdown measures or other restrictions relating to COVID-19, a full refund will be given or the event will be postponed.
• Guest numbers and catering requirements must be confirmed 28 days prior to the event. We will only cater for the confirmed number of guests in your party.
• Clients are required to provide a full guest list a minimum of 48 hours prior the event taking place, to assist with our security checks. We will require a day-time and evening guest list.
• No external food or beverages are permitted on to the premises for consumption.
• Only nominated suppliers may cater for events at Spinnaker Tower.
• Payment for all additional pre-booked catering, beverages and venue hire must be received and cleared a minimum of 14 days prior to the event.
• All catering is non-refundable, from the time of purchase.
• Any pre-ordered alcohol is non-refundable from the time of purchase.
• We regret that we don’t have an off-license, therefore any alcohol pre-purchased or purchased on the evening will not be allowed to be taken off site.
• If wine, sparkling wine or champagne is not purchased through the Spinnaker Tower a corkage fee will be charged at £15 per bottle of wine (750ml), £20 per bottle of Prosecco (750ml) and £30 per bottle of Champagne (750ml). All corkage fees to be agreed and paid for 1 month prior to the event date. No other alcohol is permitted unless authorised by the Hospitality Manager/ General Manager.
• Customers are prohibited from consuming their own alcohol on the premises.
• Payment for all pre-booked beverages must be received at least 31 days prior to the event, this includes any and all wine packages and specific beverage requests.
• A bar tab facility is available with a pre-authorised debit or credit card given at the beginning of the evening.
• A cash bar is available throughout the evening.
• Strictly over 18’s, ID may be requested. We support challenge 25, If guests are lucky enough to look under 25 guests will be asked to prove they are aged 18 or over when purchasing alcohol. If guests are under 18 they are committing an offence if they attempt to buy alcohol.
• Children under the age of 16 must be accompanied by an adult aged 18 years or over and shall remain under the control and supervision of an adult at all times.
• For the safety and security of all our guests we will check visitors and their belongings before entry. Guests are requested not to bring large bags on to the Spinnaker Tower site.
• A cloakroom facility can be provided on arrival to the venue, however this is unmanned and therefore guests are reminded that the venue cannot accept liability for loss or damage to the property of any client or that of their guests throughout the duration of the event.
• Spinnaker Tower reserves the right to refuse admission to or remove from the venue any person who acts in a disorderly manner or any person otherwise breaches the provision of these conditions.
• For events that involve seated dining; Our tables seat a maximum of 10 guests, parties of less than 10 people will be sharing with other guests attending the event.
• We reserve the right to perform bag searches at any point during the event should our staff have reasonable suspicion that a guest is carrying alcohol or any illegal materials.
• Car parking is available within Gunwharf Quays, standard parking charges will apply.
• Access for contractors will be permitted from 18:30hrs unless otherwise agreed by the venue.
• The venue requires the contact details for any and all contractors (including but not exclusive to; photographers, entertainment, event consultants and transportation etc.)
• Spinnaker Tower accepts no liability for any equipment you bring into the venue, and we ask that you comply with rules set out in the Health & Safety at Work Act. Any contractors working on behalf of the client must ensure they operate within the statutory requirements of the venue. All electrical equipment brought on to site must be PAT tested, Spinnaker Tower also requires a copy of public liability insurance certificates.
• To amend your booking please contact the Hospitality team on 02392 857520 or email the team hospitality@spinnakertower.co.uk.
• If booking on behalf of a party, please ensure the other guests have read our terms and conditions.
• There is an option of purchasing a Bar Extension to extend your event until 1am, a fee of £200 is required to secure this.
• It is prohibited to bring any fireworks, candles or smoke bomb / machines or anything of a similar nature in to the venue. We regret that we do not allow confetti or party poppers on site. Please seek approval from the Hospitality & Events Manager before the event if this applies to anything you wish to bring on to site.
• Any property stored at the venue on behalf of the client must be collected the next working day. Property left longer than this period will be disposed of.
• Clients will be held responsible for any property damage and will be charged accordingly. A damage deposit may be required for certain events.
• The venue cannot accept liability for loss or damage to the property of any client or that of their guests throughout the duration of the event.
• Spinnaker Tower reserves the right to refuse admission to any party and to alter or withdraw any package, facility, exhibit, event service or price as deemed appropriate.
• Smoking is only permitted outside on the ground floor terrace.
• In high winds the building is designed to flex approximately 150mm, you may feel this on the view decks.
• You will be added to Continuum’s mailing list following your visit so we can contact you with information on our special offers and events.  If you do not wish to receive any further communication from us following your visit please notify us by calling 02392 857520 or emailing info@spinnakertower.co.uk.
• It is strongly recommended that you take out event insurance. Please contact your preferred broker.
• Use of copyrighted images are prohibited, if any imagery is required for promotional activity please put in a written request to our Marketing Department via email.
• Day Delegate bookings are subject to our standard event terms and conditions as well as the following event specific:
  • The full day delegate fee is is required in order to secure your booking date. All deposits are non-refundable.
  • A minimum of 20 delegates is required & will be charged.

• Day Delegate bookings are subject to our standard event terms and conditions as well as the following event specific:
• The full day delegate fee is is required in order to secure your booking date. All deposits are non-refundable
• A minimum of 20 delegates is required & will be charged.

All Christmas parties are subject to our standard event terms and conditions as well as the following event specific:

• All bookings are provisional and only confirmed with non-refundable deposit of £20.00, per person, in the case of exclusive events a minimum £2100 deposit is required.
• Provisional bookings can be held for a maximum of 14 days after which the £20.00 per head non-refundable deposit will be required.
• Should the party numbers decrease, the deposit/final payment for those numbers is non-refundable.
• The final balance will be required at least 90 days prior to the event date. Any cancellations after this point are non refundable.
• Menu choices and dietary requirements are required 28 days prior to the party date.
• Tables seat a maximum of 10 guests, numbers of less than 10 will be sharing with other guests attending the event.
• A minimum number of 90 guests is required for an exclusive Christmas party.

• Anyone living in a PO postcode area is eligible to receive a 20% discount off Standard All Day admission to Spinnaker Tower.
• This discount cannot be claimed in conjunction with any other offer or promotional ticket, and is not valid against the online advanced ticket rate.
• The operators reserve the right to restrict or refuse discounted admission on special event days.
• Children under 16 years must be accompanied by an adult.
• To receive your resident’s discount, you must provide the following two proofs of residency at the point of purchase. Identification in the form of:
  -photo ID with address or
  -a utility bill/authorised letter with a name and address on it or
  -a valid Portsmouth Leisure Card and
  -a cross-referenced bank/membership/store card with your name and signature. You may be asked for a signature.
• Discounts will be available to the claimant and his/her family living within the same house up to six people.
• The discount does not apply to visiting family.
• Claimant must be present on the visit
• If you have booked a visit online using the Portsmouth Discount rate but are unable to comply with any of these terms and conditions on the day, including not having relevant ID, you will be asked to pay the outstanding balance at our full walk-up rate and will not permitted entry without full payment.

• Anyone traveling on Wightlink ferry is entitled to a 30% discount when producing the confirmation of valid booking paperwork.
• This discount cannot be claimed in conjunction with any other offer or promotional ticket, and is not valid against the online advanced ticket rate.
• The operators reserve the right to restrict or refuse discounted admission on special event days.
• Children under 16 years must be accompanied by an adult.
• To receive Wightlink discount, you must provide the proof of booking confirmation within one month period of your travel date.
• You must present your valid tickets at the point of purchase.

• Identification will be need for the named person on the booking confirmation
  • photo ID
  • a utility bill/authorised letter with a name and address on it or
  • You may be asked for a signature.

• The discount does not apply to anyone that is not on the booking confirmation, so normal walk up rate will apply on entry to the Spinnaker Tower.
• Claimant must be present on the visit
• If you have booked a visit Discount rate but are unable to comply with any of these terms and conditions on the day, including not having relevant ID, you will be asked to pay the outstanding balance at our full walk-up rate and will not be permitted entry without full payment.

• Please see our general terms and conditions for all booking information.
• All guests who have purchased a Character Meet and Greet ticket will be issued with a wristband on arrival to indicate the event.
• Any Children under the age of 4 are subject to payment for the Character Meet and Greet event but not for entry to the Tower.
• The Character Meet and Greet is only available for a limited time and are allocated time slots, therefore pre-booking is essential.
• Character Meet and Greets are run by Rainbow Productions, and as such the character appearances are managed by their Road Managers, who reserve the right to cut short or cancel an appearance without prior notice.
• Character Meet and Greets take place in a cordoned off area.

All Comedy Night tickets are subject to our standard event terms and conditions as well as the following event specific:

• This ticket includes entry to the Spinnaker Tower and a seat within the Spinnaker Kitchen and Bar for an evening of comedy. Three acts will be performed over the evening.
• Entrance and exit to this event will be through the Spinnaker Kitchen & Bar.
• Last admissions is 7:45pm.
• All bookings are subject to availability. Spinnaker Tower reserves the right to amend, alter or cancel this service at any time without notice.
• If you fail to arrive for your booking, the full cost of the package will be charged.
• In the unlikely event of a date not fulfilling its maximum capacity it may be necessary to reschedule or cancel the evening.

All New Years’ Eve bookings are subject to our standard event terms and conditions as well as the following event specific:

• The ticket includes entry to the Spinnaker Tower from 8pm until 1am.
• A bar is available during the evening, guests pay for their own drinks, card only.
• Dress code: Dress to Impress.
• Spinnaker Tower reserves the right to alter or withdraw any package, facility event service or price without notice and refuse admission to any party.
• In the event of Spinnaker Tower being closed due to circumstances beyond our control Heritage Projects ‘Portsmouth’ Ltd will only be liable for the cost of the original ticket and no additional costs.
• Only persons with a valid booking and tickets will be admitted to Spinnaker Tower.
• Please check your details upon receipt of your confirmation. Mistakes may not always be able to be rectified if not addressed immediately.
• Resale or attempted resale of any booking is grounds for cancellation.
• Tickets cannot be used for competitions, promotions, advertising or hospitality or otherwise for commercial gain without the prior written consent of Spinnaker Tower.
• Full payment must be made at the time of booking and these tickets are non-refundable.
• In the unlikely event of a date being cancelled by the Spinnaker Tower your party will receive a full refund.
• Spinnaker Tower (Heritage Projects Portsmouth Ltd) cannot take responsibility for any personal property brought into the attractions or its surroundings by our guests. Please do not leave items unattended at any time.

• The Santa Experience lasts for a minimum of 45 minutes, excluding visit to the attraction.
• The event takes place outside on the podium level in cabins, please dress appropriately for the weather, Christmas jumpers are a must!
• In the event of Spinnaker Tower being closed due to circumstances beyond our control Heritage Projects ‘Portsmouth’ Ltd will only be liable for the cost of the original ticket and no additional costs.
• Your all day visit to the attraction can be made at any time during standard opening times, on the same day as your Toymaker’s Workshop event.
•  Entrance to the attraction is via the main Tower entrance.
• Please see our Opening times .
• Children must be accompanied by a parent or guardian throughout the experience.
• Bookings cancelled within 7 days of the visit date, for any reason other than those stated above, will not receive a refund.
• If you fail to arrive for your booking, without giving prior notice, the full cost of the package will be charged.
• Changes made to bookings within 48 hours will be subject to an administration charge
• No food and beverage is permitted to be brought onto the premises.
• Spinnaker Tower reserves the right to amend, alter or cancel this service at any time without notice.
• Photographs of your experience may be purchased at an additional cost.
• What’s included:
  •  Build your very own cuddly toy in Santa’s Workshop
  • Take a trip to see Santa in his grotto, post your Christmas wish list & have your photo taken with Santa
  • Follow our Christmas trail by finding the mischievous elves hidden around the tower.
  • Free hot chocolate for every paying child
  • All day admission to Spinnaker Tower