Frequently asked questions

General admission includes our Sail of the Solent introductory film, and access to our viewing platforms.

There is no time limit on a standard visit, but most guests spend at least 40 minutes with us.

We do recommend that guests pre-book a general admission visit where possible to guarantee their visit.

All our other experiences including High Teas and Brunches and our Abseil experiences must be pre-booked.  Please check the relevant experience website pages for details on how to book.

The view decks are only accessible via our high speed lift.
Occasionally we run special stair climb events and these will be advertised on our website and social media channels – the stairs are not accessible outside of these times.

Yes, the view decks are wheel chair accessible, however we do advise guests with accessibility restrictions to read the information on our website before calling us to book their visit: https://www.spinnakertower.co.uk/accessibility/

Yes, we offer one free carer place for every guest that requires an essential companion.  You do not need to purchase a ticket for the carer when booking online.

Our views are impressive in most weathers, including rain and storms, so we do not offer refunds if you choose not to visit due to the weather.  However we do offer a view guarantee with our Standard All Day admission tickets, so if the view is impacted by the weather to the extent that you cannot see the 3 Solent Forts just beyond the Harbour from the viewing deck, we will offer you a free return visit for another day.  T&Cs apply, and you must speak to a Duty Manager on the day of you visit.
Our View Guarantee is not included in the Single Admission walk up ticket.

Yes, we offer 10% off general admission for armed forces and NHS workers.  The discount is not currently available online, please bring a valid form of ID with you when you purchase your tickets. We are unable to apply multiple discounts to a single ticket, note this also applies to early booking discounts.